MUMBAI: In a bid to enhance customer experience and improve communication, BEST (Brihanmumbai Electric Supply and Transport) has announced plans to introduce real-time outage alerts for power consumers in the island city of Mumbai. General Manager Lokesh Chandra made the announcement on Friday, highlighting the convenience and timely information these alerts will provide.
With the implementation of real-time alerts, power consumers in Mumbai’s island city will receive instant notifications on their mobile phones and through social media platforms regarding any power outages. This initiative aims to empower customers with up-to-date information, allowing them to plan their activities accordingly and minimize any inconveniences caused by the loss of power.
The real-time outage alerts will be delivered through various channels, ensuring that customers receive the information through their preferred means of communication. This includes SMS, mobile applications, email, and social media platforms, enabling BEST to reach a wide range of consumers efficiently and effectively.
By providing real-time information on outages, BEST aims to improve transparency and trust with its customers. These alerts will enable consumers to stay informed about the status of their power supply and estimate the duration of the outage. Consequently, individuals and businesses can take necessary precautions, such as arranging backup power or rescheduling activities, thereby mitigating the impact of power disruptions.
Moreover, the real-time alerts will facilitate faster response times from repair crews. Once an outage is reported, BEST can promptly dispatch their teams to the affected areas, expediting the restoration process and reducing downtime for consumers.
While implementing real-time outage alerts requires investment in advanced monitoring systems and communication networks, the benefits to both customers and BEST are significant. This initiative fosters improved customer satisfaction, enhances communication channels, and allows for more efficient responses to power outages.
The introduction of real-time outage alerts by BEST reflects their commitment to leveraging technology and innovation to provide a seamless electricity service experience for consumers in Mumbai’s island city. By keeping customers informed and minimizing the impact of power disruptions, BEST aims to ensure uninterrupted power supply and enhance the overall well-being of the community.
With this proactive approach, BEST is set to revolutionize the way power consumers in Mumbai’s island city are informed about outages, bringing greater convenience and reliability to their service.