A week after the tragic crash of an Air India Boeing 787-8 in Ahmedabad, the airline’s CEO Campbell Wilson has told employees that no aircraft will be released for service if there is any doubt about its safety. In a strong internal message, Wilson reaffirmed that Air India’s commitment to safety remains stronger than ever.
Enhanced Checks Continue Post-Crash
Wilson stated that the Tata Group airline has voluntarily enhanced its pre-flight inspection protocols, going beyond regulatory norms. These steps are being taken to ensure absolute passenger and crew safety.
“We will not release an aircraft where there is any doubt. Period,” Wilson wrote in his message to Air India staff on Thursday.
This decision comes amid growing scrutiny following the June 12 crash that claimed multiple lives and brought global attention to India’s aviation safety standards.
Investigation Ongoing, Air India Fully Cooperating
Wilson said the airline is fully cooperating with the ongoing probe into the crash. India’s Directorate General of Civil Aviation (DGCA), along with Boeing and other global experts, is conducting a detailed investigation.
“It is vital that the facts, whatever they may be, are known,” Wilson said.
Air India has also submitted maintenance logs, pilot records, and inspection reports related to the ill-fated flight. For updates on DGCA’s probe, visit DGCA official site.
Safety and Quality Still Top Priorities
Despite the tragedy, Wilson told employees that Air India’s ambition remains intact—in fact, “if not higher than before.” He stressed that safety and quality will continue to be the pillars of the airline’s operations.
“Our mission does not change due to one tragic event. It strengthens,” he added.
Support from Shareholders Remains Firm
Wilson reassured staff that Air India has the complete backing of its shareholders, Tata Sons and Singapore Airlines. The airline is undergoing a major transformation under the Tata Group since its takeover in 2022.
“We are not alone in this. Our investors stand firmly with us, supporting every safety-first decision we make,” Wilson said.
This reassurance comes at a time when public trust in Indian aviation is being tested. Learn more about Tata Group’s aviation strategy.
Staff and Passenger Confidence Key
Air India has also launched internal counselling and support sessions for staff members impacted by the crash. Cabin crew unions and pilot associations have welcomed the airline’s transparent communication.
Meanwhile, Air India’s frequent flyer programme, Maharaja Club, has seen a mixed response. Some members have expressed concern over safety, while others have praised the airline’s quick response.
“I was planning to switch airlines, but seeing this level of honesty and action makes me stay,” said a loyal business class flyer based in Mumbai.
Industry Reaction and Next Steps
Aviation experts believe Air India’s decision to hold back any aircraft with potential safety issues sets a positive example for the industry. They also urge the DGCA to ensure similar measures are adopted across all Indian carriers.
In the coming weeks, Air India plans to roll out a refreshed safety training module, including real-time simulator sessions for cockpit crew and enhanced checklists for engineers.
Call to Action:
Passengers and aviation partners are urged to stay informed through official channels. Air India invites feedback on safety experiences to help further strengthen protocols.